HedoWeedo ("HedoWeedo," "we," "us," or "our") is committed to ensuring that our website, mobile application, and digital services (collectively, the "Site") are accessible to all individuals, including those with disabilities. We believe that everyone should have equal opportunity to browse our products, place orders, book services, and engage with our brand. This Accessibility Statement describes our ongoing efforts to improve the accessibility of our Site and the standards we follow.

We are continuously working to improve the usability and accessibility of our digital experience and welcome feedback from our community. If you encounter any accessibility barriers while using our Site, please let us know so we can address them.

1. Our Commitment to Accessibility

We are dedicated to making our Site accessible to the widest possible audience, regardless of ability or technology. We actively work to increase the accessibility and usability of our Site and strive to conform to recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA, published by the World Wide Web Consortium (W3C).

While we aim to ensure all our digital content meets these standards, we recognize that accessibility is an ongoing process. We continuously audit, test, and refine our Site to identify and resolve accessibility issues.

2. Measures We Take to Support Accessibility

To support accessibility, we take the following measures:

• Design with Accessibility in Mind: We incorporate accessibility best practices into our design and development processes, including clear visual hierarchy, consistent navigation, and logical page structure;
• Color Contrast: We select color combinations that provide sufficient contrast between text and background to support readability for users with visual impairments;
• Text Alternatives: We provide descriptive alt text for images and text alternatives for non-text content where appropriate;
• Keyboard Navigation: We design our Site to be navigable using a keyboard alone, ensuring that users who cannot use a mouse can still access all features;
• Readable Typography: We use legible font families, appropriate sizing, and sufficient line spacing to enhance readability;
• Responsive Design: Our Site is designed to be responsive and functional across a range of devices, screen sizes, and orientations;
• Assistive Technology Compatibility: We test our Site with commonly used screen readers and assistive technologies;
• Regular Audits: We conduct periodic accessibility audits using both automated tools and manual reviews to identify and fix issues;
• Training: We provide training to our staff on accessibility awareness and inclusive design principles;
• Feedback Integration: We actively seek and incorporate feedback from users to improve the accessibility of our Site.

3. Conformance Status

We strive to conform to WCAG 2.1 Level AA. WCAG defines requirements for designers and developers to improve accessibility for people with disabilities. It addresses accessibility issues across four principles: content must be perceivable, operable, understandable, and robust.

While we work toward full conformance, there may be portions of our Site that do not yet fully meet WCAG 2.1 Level AA standards. We are actively working to address these areas and will continue to improve the accessibility of our Site over time.

4. Accessible Features of Our Site

Our Site incorporates the following accessibility features:

• Semantic HTML: Our pages use proper semantic markup, including headings, lists, and landmarks, to support screen reader navigation;
• Skip Navigation: Where applicable, we provide skip links to allow users to bypass repetitive navigation and move directly to main content;
• Form Labels: Our forms include descriptive labels and instructions to assist users in entering information correctly;
• Focus Indicators: Interactive elements display visible focus indicators to help keyboard users navigate our Site;
• Alt Text: Meaningful images include alt text descriptions, while decorative images are marked appropriately for assistive technologies;
• Resizable Text: Our Site supports text resizing and remains functional when users increase browser font size;
• Video and Audio: Where we provide video content, we aim to include captions, transcripts, or other alternatives;
• Consistent Navigation: Our navigation structure is consistent across pages to help users find information efficiently;
• Error Identification: Forms provide clear error messages and suggestions for correction.

5. Third-Party Content and Integrations

Our Site incorporates content and functionality from third-party providers, such as payment processors, delivery tracking, social media embeds, and analytics tools. While we select partners who share our commitment to accessibility, we cannot guarantee that all third-party content fully conforms to accessibility standards. We work with our partners to encourage accessibility improvements and will address specific issues as they are identified.

6. In-Store Accessibility

Our physical dispensary in Negril, Jamaica is designed to be accessible to individuals with disabilities. We provide accessible parking, entrance ramps where needed, and trained staff who can assist customers with diverse needs. If you require special assistance when visiting our dispensary, please contact us in advance and we will make every effort to accommodate your needs.

7. Accessibility Limitations and Ongoing Improvements

Despite our efforts, some users may encounter accessibility barriers. Known limitations may include:

• Older content or archived pages that were created before our current accessibility standards were implemented;
• Third-party widgets or plugins that may not fully support assistive technologies;
• Product images provided by suppliers that may lack comprehensive alt text;
• Video content that may not yet have complete captions or transcripts;
• Interactive elements that may not be fully optimized for all assistive technologies.

We are actively working to resolve these limitations and prioritize issues based on user feedback and impact. If you encounter a specific barrier, please report it to us so we can address it promptly.

8. Browser and Technology Compatibility

Our Site is designed to be compatible with the latest versions of major browsers, including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser updated. We also support the use of assistive technologies such as JAWS, NVDA, VoiceOver, and TalkBack.

9. Feedback and Reporting Accessibility Issues

We welcome your feedback on the accessibility of our Site. If you encounter any accessibility barriers, have difficulty using any feature, or have suggestions for improvement, please contact us using the information below. When reporting an issue, please include:

• A description of the specific accessibility issue you encountered;
• The web address (URL) of the page where the issue occurred;
• The type of device, browser, and assistive technology you were using;
• Any steps you took that led to the issue.

We take all feedback seriously and will make reasonable efforts to address reported issues in a timely manner, typically within five (5) business days of receiving your report.

10. Alternative Access Methods

If you are unable to access certain features of our Site, we offer alternative ways to browse and purchase our products:

• Phone Orders: You may place orders by calling our dispensary during business hours;
• Email Orders: You may email us with your order details and we will assist you in completing your purchase;
• In-Store Assistance: Our staff at the Negril dispensary can provide personalized assistance with product selection and ordering.

11. Training and Awareness

We are committed to fostering a culture of accessibility. Our staff receive training on accessibility awareness, inclusive customer service, and the importance of digital accessibility. We believe that accessibility is a shared responsibility and encourage all team members to contribute to a more inclusive experience.

12. Review and Updates to This Statement

We will review and update this Accessibility Statement periodically to reflect changes in our practices, technology, or applicable regulations. The "Last updated" date at the top of this page indicates when the statement was last revised.

13. Contact Information

If you have any questions about this Accessibility Statement, wish to report an accessibility issue, or need assistance accessing our Services, please contact us at:

• HedoWeedo Dispensary
• Attn: Accessibility Team
• Negril, Westmoreland, Jamaica
• Email: info@hedoweedo.com
• Phone: +1 (876) 648-6005