At HedoWeedo ("HedoWeedo," "we," "us," or "our"), we want every customer to be satisfied with their purchase. However, due to the regulated nature of cannabis products and the health and safety considerations involved, our Refund Policy includes specific terms that differ from those of conventional retailers. Please read this policy carefully before making a purchase.

By placing an order with HedoWeedo, you acknowledge and agree to the terms of this Refund Policy. If you have any questions, please contact us before placing your order.

1. General Policy on Cannabis Products

1.1 No Returns or Exchanges of Opened Products

For health, safety, and regulatory reasons, we are unable to accept returns, exchanges, or issue refunds for any cannabis product that has been opened, unsealed, or consumed. This includes flower, pre-rolls, vapes, edibles, concentrates, tinctures, topicals, and any other ingestible or inhalable product. Once a cannabis product has been opened, it cannot be restocked or resold.

1.2 Regulatory Restrictions

Cannabis products are regulated by the Cannabis Licensing Authority of Jamaica and subject to strict handling, storage, and distribution requirements. These regulations prohibit us from accepting returned cannabis products into our inventory once they have left our premises. We appreciate your understanding of these important safety measures.

2. Damaged, Defective, or Incorrect Products

2.1 Reporting an Issue

If you receive a product that is damaged, defective, or not what you ordered, please contact us within forty-eight (48) hours of receiving your order. To help us resolve the issue quickly, please provide:

• Your order number;
• A description of the issue;
• Photographic evidence of the damaged or incorrect product;
• The batch or lot number, if available.

2.2 Resolution Options

Upon verifying the issue, we will offer one of the following resolutions at our discretion:

• Replacement: We will send a replacement product of the same type and quantity at no additional cost;
• Store Credit: We will issue store credit for the value of the affected product, which can be used toward a future purchase;
• Refund: We will issue a refund to your original payment method for the value of the affected product.

2.3 Return of Damaged Products

In certain cases, we may request that you return the damaged or defective product to us for quality control and regulatory purposes. If a return is required, we will provide instructions and cover any associated shipping costs. Do not return any cannabis product without prior authorization from us.

3. Order Cancellations

3.1 Cancellation Before Fulfillment

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been prepared or dispatched, we will cancel it and issue a full refund to your original payment method. Orders cannot be cancelled once they have been prepared for pickup or handed to a delivery driver.

3.2 Cancellation by HedoWeedo

We reserve the right to cancel any order at our discretion, including orders that we suspect involve fraud, violate these Terms, or cannot be fulfilled due to regulatory or availability reasons. If we cancel your order, we will issue a full refund and notify you promptly.

4. Non-Cannabis Products and Accessories

4.1 Unopened Accessories

Non-cannabis products, such as accessories, apparel, and merchandise, may be returned in their original, unopened condition within fourteen (14) days of receipt for a full refund or exchange. The product must be in its original packaging and in new, unused condition.

4.2 Return Process

To initiate a return of a non-cannabis product, please contact us to obtain a Return Authorization. We will provide a return address and instructions. The customer is responsible for return shipping costs unless the return is due to an error on our part.

4.3 Refund Processing

Once we receive and inspect the returned item, we will process your refund within five (5) business days. Refunds are issued to the original payment method.

5. Refund Processing Times

Approved refunds will be processed within five (5) business days of approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider:

• Credit and Debit Cards: Typically five (5) to ten (10) business days;
• Store Credit: Issued immediately upon approval and available for use right away;
• Other Payment Methods: Processing times may vary based on the provider.

If you have not received your refund after the expected processing period, please contact your bank or payment provider first, as there may be additional processing time on their end. If you need further assistance, please contact us.

6. Store Credit

Store credit issued under this policy has no cash value, is non-transferable, and is tied to your HedoWeedo account. Store credit expires twelve (12) months from the date of issuance unless otherwise stated. Store credit cannot be used to purchase gift cards and cannot be redeemed for cash.

7. Delivery Issues

7.1 Non-Delivery

If your order is not delivered within the estimated delivery window, please contact us within forty-eight (48) hours of the expected delivery date. We will investigate the status of your delivery and, if the order cannot be located, we will issue a replacement or a refund.

7.2 Failed Delivery Due to Customer Unavailability

If a delivery cannot be completed because you were not available to receive the order or could not provide valid identification, we may attempt to redeliver on another date. Additional delivery fees may apply. If you cancel the redelivery, we will process a refund for the products, less any applicable delivery fees.

8. Quality Concerns

If you are dissatisfied with the quality of a cannabis product, please contact us within forty-eight (48) hours of purchase. While we cannot accept returns of opened cannabis products, we take quality concerns seriously and will work with you to find a fair resolution. In some cases, we may offer store credit or a replacement at our discretion, particularly if the issue is related to a product defect or batch quality.

To help us address quality concerns, please retain any product packaging, as it contains important batch and lot information that allows us to trace the product and investigate the issue.

9. Pricing Errors and Order Adjustments

If a product was listed at an incorrect price due to a typographical or system error, we reserve the right to cancel the affected portion of your order and issue a refund for the difference or the full amount. We will notify you if such an adjustment is made.

10. Events and Budtender Bookings

10.1 Cancellation by Customer

If you need to cancel a budtender appointment or event booking, please contact us as soon as possible. Cancellation fees may apply depending on how far in advance you cancel:

• More than 72 hours before the event: Full refund of any deposit;
• 48 to 72 hours before the event: 50% refund of the deposit;
• Less than 48 hours before the event: Deposit is non-refundable.

10.2 Cancellation by HedoWeedo

If we need to cancel an event or booking for any reason, we will provide as much notice as possible and issue a full refund of any deposit or payment made.

11. Refund Method

Unless otherwise stated in this policy, refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will issue store credit for the refund amount.

12. Exceptions

The following items are non-refundable and non-exchangeable under any circumstances:

• Opened cannabis products of any type;
• Products purchased during a final sale or clearance promotion;
• Gift cards;
• Products damaged due to misuse, improper storage, or mishandling after delivery;
• Products returned without prior authorization from HedoWeedo.

13. How to Request a Refund or Exchange

To request a refund, exchange, or replacement, please contact us using the information below and include:

• Your order number;
• A detailed description of the issue;
• Photographic evidence (for damaged, defective, or incorrect products);
• The date of purchase or delivery;
• Your preferred resolution (refund, exchange, or replacement).

Our team will review your request and respond within two (2) business days. Approved refunds will be processed according to the timelines described in Section 5.

14. Policy Changes

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our Site with an updated "Last updated" date. Your continued use of our Services after any change constitutes acceptance of the revised policy.

15. Consumer Rights

Nothing in this Refund Policy is intended to limit any statutory rights you may have under Jamaican consumer protection laws. If any provision of this policy is found to conflict with your statutory rights, your statutory rights will prevail to the extent of the conflict.

16. Contact Information

If you have any questions about this Refund Policy or need to request a refund or exchange, please contact us at:

• HedoWeedo Dispensary
• Attn: Customer Service
• Negril, Westmoreland, Jamaica
• Email: info@hedoweedo.com
• Phone: +1 (876) 648-6005